As we have a lot of confidential information at our disposal through our services, such as personal data, company data and confidential files, it is of utmost importance to handle this data with care. Urgent Vertalen stands for trust, integrity and compliance with laws and regulations. Due to the High Level Structure (HLS) of the management system, the ISO 17100 is integrated with ISO 9001:2015 and is maintained together with ISO 17100 and is continually evolving. This guarantees the quality of the translations. In addition, the right resources and the required competence of employees and freelancers have been determined. This means that the steps of various processes have been fully identified, including the processes concerning translation, in which check/review has been taken into account. This standard demonstrates that the translation process is carried out in a controlled manner, and that the quality of the service is guaranteed. This ISO standard is crucial due to translation services being the main process of Urgent Vertalen. ISO 17100 is the international standard for the quality management system for the provision of translation services. This is one of the factors that helps us achieve a continuous improvement cycle in our organisation. The results of customer reviews are visible on an independent review website, which encourages us to strive for the best quality of both product and service. We therefore strive for a transparent and open method of operation by way of customer satisfaction surveys. Satisfaction: Customer satisfaction is our top priority. One of our strengths is that we quickly identify risks, allowing us to subsequently immediately take action. The main objective of Urgent Vertalen is to deliver the best quality by way of a modern vision of the translation industry, and to develop in line with market supply and demand. Objectives and opportunities for improvement: The performance of processes is translated into objectives. Performance of processes: As a result of being a translation agency with committed employees, we employ direct communication and are able to effectively monitor performance and processes. For this reason, laws and regulations applicable to our products and services are always given due consideration. We do this by means of the following core elements:Ĭompliance with laws and regulations: Because we generally provide sworn translations and collaborate often with public agencies, it is essential that Urgent Vertalen guarantees and ensures compliance with applicable legislation and regulations. Your voice will be translated, and the translation will also be shown as subtitles in your call window.By means of the quality management system, we ensure that we can meet the needs and wishes of our customers and other stakeholders. To make a translated audio or video call, click or tap on the audio or video call button in your conversation. If you want to start a new Translated Conversation with someone else, you'll need to enable Translated Conversations in that person’s profile as well. Your Translated Conversation will continue to be available in your chats with that person.During your Translated Conversation, Skype will display the messages as they are translated but also give you the option to Show original message.Note: The Spoken language in Skype will initially be defaulted to your Device language, however you can customize this at any time in Settings. Once your invitation is accepted, your instant messages and calls will be translated to your chosen language.Note: If your contact isn't on the latest version of Skype, they will not get the invitation. They will need to select Accept to continue. A notification will be sent to your contact that you want to enable Translated Conversations.
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