It is vital for businesses to transform in order to provide OneStop digital experiences. “For today’s consumers, on-demand, digital experiences are no longer perks - they are expectations. The application is set to become available in four more countries - Austria via Kathrein Bank, Romania, Belarus and Croatia – in the weeks ahead.Īvailable as a standalone web and mobile app or as an extension of a business’s existing website or mobile app, Moxtra’s Customer Collaboration Platform allows companies from enterprise to small businesses to deliver premiere service on digital channels - under their brand. The application is already available in Bosnia and Herzegovina, Bulgaria, Hungary, Kosovo and Albania. We have always been committed to evolving the banking experience to exceed our clients’ expectations and RaiConnect is another step in doing this.” “By utilizing the various collaboration tools available through RaiConnect, our Relationship Managers have the ability to communicate transactions and provide advisory services conveniently and securely. As of now, they can do this conveniently and directly via their smartphones,” said Zsofia Jokai, RaiConnect product owner of RBI. “RaiConnect App brings to our premium and SME clients a new possibility to get remote, ongoing support and the high-touch service that they are used to getting when visiting our bank locations. A short video demonstrating how the solution works in real life can be found here. RaiConnect is a mobile and web application which helps clients to manage their financial life in an easy and secure way. Clients can exchange files and documents within RaiConnect and comment on them and can also share a screen to facilitate better understanding. Whether clients simply want to leave a text or voice message, start a thread on a topic, or have a live meeting by audio or video chat, the relationship manager is always available for online discussion. It helps clients to choose the form of communication that suits them best. Since Moxtra’s platform has been built over the last eight years in partnership with some of the world’s leading financial institutions, RaiConnect also features encryption with the highest security standards, as well as rigorous compliance and auditability built in. RaiConnect provides convenient access to several of RBI´s Network Banks Relationship Managers and a variety of tools for a comprehensive remote banking experience. This success has been the basis for the newly signed contract. The cooperation between Moxtra and Raiffeisen Bank International (RBI) started when Moxtra took part in RBI’s global Fintech Partnership Program – the Elevator Lab – and ran a successful Proof Of Concept with one of RBI’s subsidiary banks. Through RaiConnect customers can connect with their relationship managers, exchange documents, have video conversations, receive information via screen sharing, and much more at the highest security standards. RaiConnect is an app now available for several of RBI´s subsidiary banks premium private individual and SME clients. In order to provide an exceptional high-touch digital experience for its customers, Raiffeisen Bank International (RBI) today announces in its Network banks the launch of RaiConnect, a “virtual branch” service featuring a full suite of collaborative modules and ePaper workflows in partnership with Moxtra.
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